Prices inclusive 15% VAT

Applications

Select the product you want to buy (the products you want to purchase) by browsing the site using the search bar. On the product page, click "Add to cart" to start payment. To ship the products you have selected, click the "Payment" button on your vehicle and log in to your account to access shipping and payment information. Submit your application and wait for a confirmation email and confirmation and update the status of your order to you.

Yes, you can. Using the tracking number that will be provided in the text and electronic message confirming the shipping process to you.

Payments

We accept the following payment methods: Credit Card, Debit Card, Visa Card, Master Card, Bank Transfer, Cash on Delivery in Jeddah.

If you pay by credit / debit card, once the online process is completed, your card will be automatically debited once the order is confirmed.

We use standard industrial encryption systems for sensitive information, such as your name, address, and any other sensitive information such as your credit / debit card details. The information transmitted from your computer and our website can not be read if anyone else intervenes.

Plug

The local carrier responsible for our delivery only connects to Saudi Arabia.

Purchases of SR 299 or less of SR 20.

Purchases of 400 riyals or more, free delivery.

Your order will be delivered within 2 to 5 days.

If there is no one to accept the order, you can arrange a replacement delivery date or obtain additional information by contacting the shipping representative or the company responsible for shipping the order.

In this case, please contact our customer service who will be happy to assist you.

Recovery

We strive to provide a full and faithful description of the products displayed on the website. We also take care to ensure that products reach you before expiration dates for a long period of time (when and as applicable). However, we must acknowledge that errors may occur. As a result of an error, if done :

  • Receives an unwanted product
  • Or the product does not comply with the description shown on the website
  • Or received a damaged or defective product

You can log in to your account and send a message from the "contact us" page explaining the problem or via email and our customer service department will contact you to help you with your request. Or call directly via the toll-free number shown during working hours. The product must be returned to us in the same condition as it received in its original packaging and packaging, within 3 (3) days of receiving the order. The original invoice must also be highlighted.

Once we have reviewed the product (s), we will refund you the price and any applicable delivery charges. If you pay:

  • By credit / debit card, we will initiate refund procedures within a reasonable period of time by adding the amount to the same credit / debit card used during the purchase order;
  • Cash upon receipt, will be returned in cash or through bank transfer.
  • Other cases

Refunds are accepted for any reasons other than those specified in the section above at the Mestashop store. The product must be returned to us in the same condition as it received in its original packaging and packaging as it is, without any costs incurred by the Mestashop, within three (3) days of receiving the order. . The original invoice must also be highlighted. Once we have reviewed the product (s), we will refund you the price (with a discount of SAR 32.00 for any purchase). If you pay:

  • By credit / debit card, we will initiate refund procedures within a reasonable period of time by adding the amount to the same credit / debit card used during the purchase order;
  • Cash Upon receipt, we will refund the amount via bank transfer.

Situations may occur where you are unable to return the product within 3 (3) days from the date of receipt. In these cases, please contact our Customer Service or Contact Us page or send by e-mail and make an order. Applications are handled separately and at our discretion.

Free in case of defective, defective or damaged products only.

A tune of course. You can exchange the product (s) back within 3 (3) days of receipt of the order. The product / products must be returned in their original condition upon receipt in the original packaging and original packaging, and you must present the original invoice. Once we receive and preview the returned product (s), you can swap the product / products with another:

  • With a matching value
  • Or lower value, in which case the surplus is returned to you
  • Or higher, in which case you have to pay the price difference on the swap.

All this is done by communicating with customer service.

You may cancel your account at any time through our service center on 055118004 from Saturday to Thursday, from 10 am to 5 pm (KSA)

    • By phone: Our service center on 0500118004 from Saturday to Thursday, from 10 am to 5 pm (Saudi Arabia)
    • Via e-mail at [email protected] for any further inquiries?

You may wish to refer to the Frequently Asked Questions section. If you can not find the answer to your inquiry, you can contact the support staff for assistance by sending an email or by email: [email protected] or by phone: call the InstaCop Customer Service Center 0500118004, Saturday to Thursday, from 10:00 am - 5:00 pm (KSA time) .