Orders will be delivered after Eid | Happy Eid

Plug

Q. What are the sites you are connecting to?

The local carrier responsible for our delivery only connects to Saudi Arabia.

Q / How much is the delivery cost?

  • Purchases of SR 299 or less of SR 20.
  • Purchases of 400 riyals or more, free delivery.

Q / How long does the delivery process take?

Your order will be delivered within 2 to 5 days.

Q: What if I were not present when the package was delivered?

If there is no one to accept the order, you can arrange a replacement delivery date or obtain additional information by contacting the shipping representative or the company responsible for shipping the order.

Q / Can I connect to a different address than the billing address?

Yes, you can shipping to a different address. When you make a payment, you will be invited to enter and choose your billing address and shipping address.

Q / What if my parcel did not arrive?

In this case, please contact our customer service who will be happy to assist you.

Recovery

Q / How long will I be allowed to return a product?

We strive to provide a full and faithful description of the products displayed on the website. We also take care to ensure that products reach you before expiration dates for a long period of time (when and as applicable).

However, we must acknowledge that errors may occur.

As a result of an error, if:

  • Receives an unwanted product
  • Or the product does not comply with the description shown on the website
  • Or received a damaged or defective product

You can log in to your account and send a message from the "contact us" page explaining the problem or via email and our customer service department will contact you to help you with your request.

Or call directly through the toll-free number shown during working hours

The product must be returned to us in the same condition as it received in its original packaging and packaging, within three (3) days of receiving the order. The original invoice must also be highlighted.

Once we have reviewed the product (s), we will refund you the price and any applicable delivery charges.

If you pay:

  • By credit / debit card, we will initiate refund procedures within a reasonable period of time by adding the amount to the same credit / debit card used during the purchase order;
  • Cash upon receipt, will be returned in cash or through bank transfer.
  • Other cases

Refunds are accepted for any reasons other than those specified in the section above at the Mestashop store.

The product must be returned to us in the same condition as it received in its original packaging and packaging as it is, without any costs incurred by the Mestashop, within three (3) days of receiving the order. . The original invoice must also be highlighted.

Once we have reviewed the product (s), we will refund you the price (with a discount of SAR 32.00 for any purchase).

If you pay:

  • By credit / debit card, we will initiate refund procedures within a reasonable period of time by adding the amount to the same credit / debit card used during the purchase order;
  • Cash Upon receipt, we will refund the amount via bank transfer.

Situations may occur where you are unable to return the product within 3 (3) days from the date of receipt. In these cases, please contact our Customer Service or Contact Us page or send by e-mail and make an order. Applications are handled separately and at our discretion.

Q / How much does it cost to retrieve a product?

Free in case of defective, defective or damaged products only.

Q / Can I replace instead of retrieving?

A tune of course. You can exchange the product (s) back within 3 (3) days of receipt of the order.

The product / products must be returned in their original condition upon receipt in the original packaging and original packaging, and you must present the original invoice.

Once we receive and preview the returned product (s), you can swap the product (s) with:

  • With a matching value
  • Or lower value, in which case the surplus is returned to you
  • Or higher, in which case you have to pay the price difference on the swap.

All this is done by communicating with customer service.

Customer service

0500118004

from Saturday to Thursday

09:30 AM - 12:30 PM

1:30 pm - 5:00 pm

[email protected]

I need help

Connect with us via Watts